Refund Policy

1. Plain summary

The table in Section 4 is the actual policy. If you've read this far, that's the bit that matters most.

2. What's eligible for a refund

You can request a refund in any of these cases:

• You booked and paid but your session has not started yet
• We had to cancel your session (illness, technical issue, anything on our side)
• The practitioner was a no-show without notice and we couldn't reschedule within a reasonable window
• You report a service issue within 7 days of delivery and we agree the standard was not met
• You are charged twice for the same service (duplicate transaction)
• Your consultation was for a service that we have since withdrawn

3. What's not eligible for a refund

We do not refund for:

• Change of mind after a delivered report — once the written report is sent, the service is delivered
• Outcomes you hoped for but didn't get. Astrology, Numerology, Vastu, Handwriting and the Occult are guidance, not guarantees. A reading that didn't match what you wanted is not, by itself, a refundable event
• Third-party costs — Vastu remedy materials, crystals, gemstones, on-site visits, travel. These are quoted separately and paid to vendors / reimbursed
• Cancelled bookings made within 24 hours of the scheduled session time, unless due to a documented emergency
• Rescheduling requests where the new slot is more than 30 days after the original date (we'll offer credit instead — see Section 7)
• Disputes raised more than 30 days after the session was delivered

4. Refund timeline by stage

The amount you can get back depends on where you are in the service:

Stage of service	Refund	Notes
Booked, not started	100%	Full refund, no questions asked
Pre-analysis done, no session yet	85%	15% retained for analysis time already spent (typically 1–2 hrs)
Session completed, report not yet sent	60%	Session delivered; report still in writing
Session completed, report delivered	0%	Service fully delivered — unless escalation applies
Service quality complaint, within 7 days of delivery	Up to 50%	Reviewed case-by-case on written request
Combined / Business Package — partial completion	Per session not started	Sessions already delivered are treated individually above

5. Partial refunds & credit

When a partial refund is the right answer, we work it out like this:

• Fee for the work already delivered, at our standard per-session rate (₹5,100), retained
• Balance refunded to your original payment method
• If you would rather keep the credit on your account for a future booking, we'll add a 10% bonus to the credit balance

Example: you book a Combined Package (₹15,000), one session of the five has been delivered, and you ask to stop.

• Retained for the one delivered session: ₹5,100
• Refunded: ₹9,900 (or ₹10,890 as credit on your account)

6. How refunds are paid

• UPI / card / netbanking (Razorpay): refunded to the same source within 7 working days from approval
• Direct bank transfer (NEFT / IMPS / UPI): refunded to the same account within 3 working days from approval
• Cash (in-person only): refunded in cash at the studio against a signed acknowledgement
• Refunds are processed in Indian Rupees (INR) only

7. Rescheduling instead of refund

Most "I'd like a refund" requests turn into reschedules once we agree on a new date. We're happy to do that, and it costs you nothing extra:

• Reschedule up to 24 hours before your session with no charge
• Reschedule within 24 hours of your session — once per booking, free
• After the second last-minute change, we ask for a 25% rebooking deposit
• All reschedules must happen within 30 days of the original date

8. Disputes & escalation

If you believe a refund decision has been made in error:

1. Write to hello@writeyourluck.com with your booking ID and the reason for escalation. We respond within 3 working days
2. If the matter is still unresolved after 14 days, we will appoint a neutral third-party reviewer (typically another practitioner in our network) to look at the case
3. The reviewer's recommendation is binding on us, unless it would breach Indian consumer law

You also retain your right to escalate to the appropriate consumer forum under the Consumer Protection Act, 2019.

9. How to request a refund

Send the following on WhatsApp (+91 84840 04459) or by email to hello@writeyourluck.com:

1. Your full name as it appeared on the booking
2. Your booking ID or the WhatsApp number used to book
3. Service booked (e.g. Astrology, Vastu, Combined Package)
4. Date of the session (if scheduled)
5. Reason for the refund request in one or two lines

We acknowledge every request within 24 hours and resolve within 7 working days. No scripts, no forms, no waiting on hold.